Velvet Singlet

We Provide Free International And Local Shipping On All Purchases.

Our Courier Partner is Fedex.

Upon Completion Of Your Order, A Tracking Number Will Be Sent Within 2 to 4 Working Days To Enable You Track Your Piece On The Fedex Website.

If You Do Not Receive This Tracking Number, Please Send An Email To Contact@uche.world For Further Assistance.

Customer satisfaction with our products is important to us, so we make returns and refunds completely free of charge, if the customer is not satisfied with our products.

Purchases made on our website can be returned for a refund within 14 days from the date of delivery. Please note that if 14 days have passed since the delivery of the product, we cannot offer a refund.

Important: The following products are non-returnable:

● Products on sale and purchased with promotional codes or based on a promotion or contest are non-refundable.

● Made to Measure products

2. CONDITIONS OF RETURN

● Full name of the person who placed the order.

● Order number.

● Items must be in its initial state (unmarked, unaltered and undamaged).

● All returns must be accompanied by your invoice as proof of purchase.

● Any items you have accepted and then returned are your responsibility until they reach our

warehouse. Therefore, please ensure that you send the item back to us using a delivery

service that will insure the value of the goods. Please package the product securely.

● ÚCHÈ reserves the right to refuse any returns that do not comply with our return policy.

Important: To request a return please send us your return request via our contact information and you will receive instructions on how to return the product.

3. DEFECTIVE OR DAMAGED PRODUCTS

We do our best to avoid any damage or defect in your products, however, if upon receiving the product, it is defective, damaged or is the wrong product and you need to exchange the product for another product of the same reference or need a refund, please contact us through our contact information.

The request must contain the following

● Full name of the person who placed the order.

● Order number.

● Proof of damage or defect of the product (photo or video).

4. PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 3 to 5 working days for your return to be processed. If your return does not meet the conditions set out in this policy, the package will be returned to the buyer. If your return has been accepted, you will receive a refund or, in the case

of requesting an exchange for a new product, the new product will be sent to your delivery address. If a refund is requested, it will be made via the original method of payment and will be issued within 5 working days of your return being accepted.

5. UNDELIVERABLE PACKAGE

Undeliverable packages that are returned to ÚCHÈ will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.

6. CONTACT US

If you have questions about this return policy, please contact us through our contact page or via the contact information below:

UCHE by Amber FZ LLC.

Email: contact@uche.world